Customer Reviews

The entire staff at Better Built Door is immensely thankful for all of the fantastic reviews we've received over all these years.  Below is a list of testimonials shared by our much appreciated customers.  Keep checking this page and always feel free to contact us if you have any quesitons or concers about our skills, experience or professionalism.  We can't thank everyone enough for the kind words.  If only we had time to post all of our glowing reviews as we continually strive to be the best we can be for our customers and ourselves.

I've owned several houses over the years and have dealt with many garage door "experts" .  From independent installers, to guys from Home Depot, Sears, etc.  From the first time I dealt with Better Built Door, I knew I would never go to one of the big hardware stores again or call any other garage door professional.  Jesse and his team are always prompt, efficient, friendly and ready to get the job done.  My brand new home didn't come with an opener unless I used the builder's installers. Instead, I called Jesse and gave him my closing date of the new home.  Well, more than a month later, he showed up right on time and got down to business. I now have an awesome, quiet belt drive opener that is connected to my Wi-Fi, along with a great keypad and a couple openers. All work amazingly well. The door opener is nearly silent, and the keypad has so many great functions on it.  I have since had friends show up unexpected while I was out.  I was able to open the garage door so they can get in the house by using the app on my phone. I might have been 20 miles away, but the door opened right up and they were waiting for me inside my house when I arrived home.

Thanks again for everything you guys do. I always enjoy the time that you're here working on my door and/or opener and I wouldn't trust anyone else to do what you do!

- Eric, Redmond

This company does such a terrific job; very honest, reasonable rates and great service. The owner goes out of his way to make sure that the customer is satisfied with the work. He even helped me on the phone at one point and didn't need to come to my home to repair an issue.

After keeping my old system in working order for over 34 years, I finally decided to have him replace it. Today, he installed a new door opening system. This one is quieter, more efficient and can be operated from my i-phone. I am thrilled with the update.  

I highly recommend this company. I have used them for over 20 years and have referred them to many people who have also been very satisfied.

- Jocelyn, Edmonds

We were so grateful that we found this place!  We were having difficulty with our garage door yesterday (17 year old house with a garage that isn't used very much since it is detached garage).  My husband had opened it to take his bike out and it the garage door wouldn't close despite switching to manual and was askew.  He was running late for work and we needed to get someone asap to fix it.  He called the first garage company that the previous owners of our house had used that we were ok but they said the earliest they could come out was in 3 days.  

Better Built Door managed to come out in four hours and fixed our door (it had jumped off the track among a host of other issues) and was quite reasonable given the last minute visit.  I won't hesitate contacting them again to service our garage door.

- Tani, Bellevue

Ordered garage door for double garage with unusual size needs, and ordered another single garage door.  I received 3 estimates before I decided on a contract. Better Built Door were $1000 less expensive than the other two! I was able to get an appointment quickly with the company owner. He came out, measured the doors, discussed door options, gave me an estimate, and gave me some information about garage doors in general. He then sent out Rob, the installer to remeasure the doors and placed the order. The double garage door had to be special ordered and when it arrived, they made an appointment with me and Rob came out and installed the doors. Both men were very professional and accountable. It was a pleasure doing business with them.

- Ellen Punyon

Better built door is my number 1 place to call for all my garage door needs and replacement.  As a local Real Estate agent I have used Better Built Door and referred to many clients over the past 10 years.  Always reliable and trustworthy company!

- Ron

We had a great experience with Better Built Door.

Our garage spring broke so I Googled garage door repair and called them. Call was answered right away and he was very helpful. He asked me how many springs so I said I think only one for our 2 door garage. He then said oh it's probably a Wayne Dalton door because they are notorious for only putting one spring on a double door. I had looked at the sticker on my door and he was right - it was a Wayne Dalton door.

He gave me an estimate on the repair and we were able to schedule for the next morning. After I got off the phone, I decided to call another company just to compare pricing and got a whole different experience - put on hold, talked to appointment scheduler who was not experienced with garage doors, pricing was higher. The man I spoke to was our installer.

Came as scheduled and was friendly and installed springs within a half an hour. Therefore, from our experience, I would highly recommend this company.

- James L.

Replaced 2 car wooden garage door with energy efficient, insulated steel door.  Received 4 bids, one over the phone.  Jesse was the most professional and I greatly appreciated his willingness to educate me on doors as well as answer numerous questions.  He's been in industry for 20+ years.  The price was mid / lower range and definitely lower than a competitor who sells the same door and who tried to "quickly" up sell me.  Better Built Door had the courtesy to treat me like a customer, not a "stop by" when I have time bid.  That said...we love the door. It makes the house quieter, definitely garage warmer, and looks great.

- Trish Horner

They quoted a price, came over and put it in for that price.  No muss, no fuss, no hassles.

- John J.

Jesse installed a new R12 door with insulated glass, jackshaft opener, and a high lift kit. I'm thrilled. Everything is working flawlessly!

He arrived on time and answered several phone calls;I had a bunch of questions prior to signing on. His bid was within $20 of other companies. I signed with Jesse because he seemed to love answering my questions and was extremely helpful. 

I have a Costco membership and did NOT sign with them, way too expensive.

- Corey, Bothell

This is a wonderful Garage door repair / replacement shop. I had some panels replaced recently and the staff was very friendly to work with. They worked with my schedule and provided a reasonable price. When a small problem came up after the initial service, they were quick to return to correct the minor issue and were nothing but professional, friendly and efficient at all times. I highly recommend this company for any garage door repairs/ services you may need.

- Seattle R.

We ordered a part for our garage door from them in an effort to fix it ourselves, but we could not do so.  We then had them out to repair the door for us.  It went well.  They are very customer service oriented.

- Grace Fix

Spring broke on garage door.  Called and Jesse gave me exact price over phone.  Set appt and was fixed within 20 min for price quoted on phone.  Also, he walked me through how to set up garage remote a fews years ago when we bought house.  

Jesse is 2 for 2 for providing excellent service.  Thank you!

- Brian, Kirkland

They removed my two old wood garage doors and replaced them with two new aluminum garage doors with power openers.  All of the Angie's List rated providers were quick to respond to my request for an estimate and all but one provided me with a written estimate within 5 days.  Better Built Door gave me the best bid.  They came when the doors were ready and they installed them in one day.  Rob was the installer.  His workmanship was very good.  He also spent time explaining the operation of the controls and he gave me the door opener rebate forms that I needed to get rebates.  The new doors look beautiful and I am sure that they will add value to our home..

- Jackie & Paul Hennes

Removed the old garage door opener (Genie screw drive) and installed a new garage door opener (Liftmaster Belt Drive).  I purchased the new garage door opener from the installer too.  Their total price for the opener plus installation was cheaper than purchasing a similar one from a store and getting someone to install it.  They arrived on time (8:30am) and completed the work within the estimated time - no surprises and everything went very smoothly.  Looked like they had done this a thousand times before and were very professional.

- Ajay Bahve

Better Built Door replaced one broken garage door opener with a new one, and installed a new garage door opener on the door, which didn't have one.  The whole job went really well.  The installers had with them all different door openers, so I could chose on the spot what I wanted and they didn't try to sell me what I don't need. 

I actually insisted on the more expensive model, because I wanted the fancier remotes.  Since one of the installers was an apprentice, the other was explaining to him what to do and I was deeply impressed by the knowledge and desire to do the things right.  I have seen many sloppy contractors trying to do the things somehow so they can get out ASAP.  This installer was pushing to get the things straight, nice, firm and smooth, again very impressive job. Also the small advice he was giving to the apprentice were speaking of the incredible experience he had, he knew not only how to install it, but how to do it safest, easiest and perfectly aligned. 

In addition to installing the openers, the installer fixed (for free) one of the garage doors, which was falling apart, and re-stapled some cables that were hanging around from a sloppy job.  And that w/o me asking about it.  Lastly the job site was cleaned perfectly, which all by itself is rare achievement for a contractor in my experience.  If I was to do the job myself, I could've installed one of the openers, even though for probably 4x the time.  However I could not have installed the other, nor repair the door. 

So the installation was worth the money I paid for.  And now I am hiring the same company to change my old garage doors, w/o looking for another company, just because of the professionalism of this installer.

- Hristina Sarankin

New insulated garage door and opener. Removal of old one.  They did a great job from start to finish. The bid was straightforward and probably gave me the most information of all the bids. I didn't know that you could get an energy rebate if you put in an insulated door with vinyl siding. BBD was the only one to tell me that. The job took about 3 hours including install of new opener and removal of old door. Cleanup was superb!! Price was great.

- Ryan Chew

Better Built Garage Door is a Green Company Recycling 99% of All Waste!